Return & Refund Policy - spybriefinggear
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Return & Refund Policy

RETURNS & REFUNDS

We offer a 12 month Refund/Return Policy. If 12 months have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must:

  1. Be unused and in the same condition that you received it
  2. It must also be in the original packaging
  3. It must be shipped back to us at your expense.
  4. Cannot be for a live course (i.e. Spy Week, 2-day Spy Class, etc.).

To complete your return, we require that you:

  1. Call us (435-572-4432) to notify us that you'd like to return an item you purchased from us.
  2. Send the item back to us clearly indicating the reason for your return.
  3. Include a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally within 2 business days. (It may take as long as 7 business days to appear on your credit card account, depending upon which bank issues your card.)

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time from the time it leaves our account and is deposited into yours.

If you’ve done all of this and you still have not received your refund yet, please contact us at 435-572-4432.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email or call us at 435-572-4432.

SHIPPING

To return your product, you should mail your product to: 921 S Main Street #4090 Cedar City, UT 84720.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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